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World-Class Case & Complaint Management



Take a look at the latest version of Respond!

Why settle for second best?

0

years experience

0+

customers helped

0k

elated users

0m+

happy consumers

Proudly Supporting

Regulated
Financial Services

FCA in the United Kingdom. CFPB in the United States.

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Government

Local and central government.

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Healthcare

Hospitals, healthcare providers and associated organizations.

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Best Practice

Don't see your industry listed? We've got you covered.

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Respond 7

Target smashing benefits

The Respond Difference

Not all complaint & feedback management systems were created equal.
So what sets Respond 7 apart?

  • Out of the box industry/market specific templates
  • Regulatory compliance
  • Customer events & workshops
  • Cutting edge feature set

Let us prove it - have 30 days on us

Stop compromising, and start focusing on what's important. Your customers will thank you

Coherent Multi-Channel

Customer service isn't easy.
We make the agent's life that little bit better through multiple channels, including Twitter and Facebook, by providing easy to use, frustration free case capture and case management interfaces

Rich Dashboards

Control freak? Us too.
Respond has tailored early warning systems with deep-drill dashboards that let you take your department's pulse whenever you need it

'Normal People' Reporting

You want detailed up to the second data, but don't have a PhD in Statistical Analysis?
Don't worry, our reporting is built for normal people who share the same challenges as you

Configuration Manager

We get it, your business has its own quirks. Luckily, you can create configuration to directly model your organization.
Best of all, it's not rocket science and requires no programming code either

Open API

Just because Respond is easy to use doesn't mean we can't get technical when we need to.
Integrate with virtually anything with our out of the box web-services and other integration points

"Fast Start" Projects

Sometimes you have the luxury of careful planning and an abundance of time. Sometimes you just need to get moving.
Our "Customer Solutions" team is setup to deliver projects of all shapes and sizes

Flexible Delivery Model. You choose.

Software vs. Service

SaaS"Software as a Service" is where we take the hassle out of hosting your system.

We run the servers, we handle the upgrades, we do the maintenance and security. For organizations with a focus on putting as much of their infrastructure in the cloud as possible, our SaaS option is a cost effective way of doing that for your complaints & feedback solution.

You don't lose out, you just have a hassle free life with lower IT involvement and a zero infrastructure footprint.

Best of all, we won't hold your data to ransom at the end of your contract. We think you'll love Respond so much that you'll stay anyway, but just in case, you can rest easy knowing you're covered for all eventualities.

Software as a Service

Features

Data ownership

Entry cost (lower)

Ongoing cost (higher)


On-Premise

Features

Software / Data ownership

Entry cost (higher)

Ongoing cost (lower)

OP"On-Premise" is where you buy the software and host it on your own IT infrastructure.

You run the servers, you handle the upgrades, you do the maintenance and security (we will obviously help get you up and running!). For organizations with a large IT infrastructure with the right skillset, our on-premise option is a great option as it gives you maximum flexibility.

You also get the benefit of the lowest ongoing costs, if you consider that your IT infrastructure will probably be virtualized, and your IT staff are already paid for!

Just like SaaS, you will always own the data. In addition, because you bought it, you'll always own the software too. Customers that continue to invest in maintenance will get full access to all the latest releases at no extra cost.

Scores of talented people help make Respond what it is today, here's just some of them

Jack

Solutions Consultant

Eric

Senior Solutions Consultant

Antony

Customer Support Manager

Melanie

Account Manager

A Package for Every Budget

Unlimited users with every package. Proven scalability from a single user to tens of thousands of users.


Essentials
/ case

Out of the box best practice templates

Quick Capture
Single Sign-On
Basic Workflow
Full Case Management
Quick Start Template
Simple Configuration Options
Local Email, Telephone & Portal Support

Perfect for small or simple organizations who want to be closely aligned to a best practice template

Try Free!

Professional
/ contact for pricing

Tailored to your growing business

"Essentials" Included
Self-Service
Central Printing* / XSync*
Standard Workflow
Custom Reports
Standard Configuration Options
Local Email, Telephone & Portal Support

Perfect for multi-department organizations who need more flexibility over their workflow

Contact Us

Enterprise
/ contact for pricing

Meets your complex requirements

"Essentials" & "Professional" Included
API / Integration Options
XSync included
Advanced Workflow
Full Configuration Manager
Advanced Configuration Options
Local Email, Telephone & Portal Support

We realise some people need a little more help. Additional "managed services" are available if required

Contact Us

* available for an additional cost

“We now have a better picture of issues and can monitor precisely how we are capturing the information and how we are performing in response times.”

Customer Service Director

AXA

“Respond has brought our technology bang up to date, it’s easy to use and has enabled capability of real time MI.”

Roger Binks

Senior Complaint Manager RSA

2018

2018 Events Calendar Coming Soon

Keep an eye out for our upcoming 2018 events. If you have any questions about our events please get in touch at respond@aptean.com.


Our Next In-Person Event

More information coming soon!

Need Help?

If you are an existing customer and need help or have a question, please reach out to us:

General Enquiries
  • Address: Pioneer House, 7 Rushmills,
    Northampton NN4 7YB. United Kingdom
  • Phone: +44 (0)1604 614100
  • Email: respond@aptean.com
  • Timezone: United Kingdom (GMT/BST)
  • Address: 4325 Alexander Drive, Suite 100
    Alpharetta, GA 30022. United States
  • Phone: (770) 351-9600
  • Email: respond@aptean.com
  • Timezone: East Coast
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